Objective: Evaluate the challenge of diverse cultural values and norms in hospitality foodservice and hotel management. Reflection: Find a current issue and write a one-page summary with your comments.
Objective: Evaluate the challenge of diverse cultural values and norms in hospitality foodservice and hotel management.
Reflection: Find a current issue and write a one-page summary with your comments.
Language is always a crucial one among all the cultural features that make up cultural identity. Different languages and various cultural backgrounds increase the difficulty of communication between employees in the workplace. The second factor that causes communication gap is the cultural background differences. The ability to work effectively with people with diverse backgrounds is one of the essential skills that hospitality managers lack which increases the possibility of miscommunication in the workplaces.
When individuals fail to conduct an effective communication, they may feel themselves excluded, at the same time may be provoked such as suspicion, lack of confidence, and even hospitality. For expatriate managers, effective communication helps them to become more efficient in the workplace, reduce their emotional stress and help them to compete the cultural adjustment successfully. Cultural differences increase the possibility of discrimination issues among workers, and direct and indirect discrimination among workers have been reported in companies with cultural diversity workforce. Cultural diversity can also create barriers in the hospitality industry and employees must be prepared to deal with business in the increasing diverse marketplace or prepared for wider international responsibilities.